We want you to be completely satisfied with your experience on our platform. To that end, we have established the following refund policy:
Refund Eligibility: You may be eligible for a refund if you have purchased a Care pack and
meet one of the following criteria:
The service you received did not meet the specifications and promises outlined for that carepack.
You experienced technical issues that prevented you from using the service.
You requested a refund within our specified refund period of 7 days of purchase.
Refund Requests: To request a refund, please contact our customer support team at info@gksinfotech.in or through the "Online Magic" app within 7 days of your purchase. You will be required to provide relevant details about your purchase and the reason for your refund request.
Refund Processing: Once your refund request is received and approved, we will process the refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.
Refund Exceptions:We do not offer refunds in the following situations:
You have used a significant portion of the Care pack.
You violated our terms of service or engaged in fraudulent activity.
The refund request is made after the specified refund period.
For any questions or concerns regarding our pricing and refund policy, please don't hesitate
to contact our customer support team. We are here to assist you and ensure a positive
experience with "Online Magic."
